U-BAG Express News & Important Shipping Notes

Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge (ESS) in early April.

Since the onset of this global pandemic, DHL teams have been working around the clock, continually adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand. That includes further significant reductions in – or the complete cancelation of – commercial flights in most countries, which has a dramatic impact on air uplift capacity.

As we work to serve the urgent needs of our customers, these factors, among others, have increased our costs beyond sustainable levels, which has necessitated an adjustment to the ESS.

WHY ARE WE ADJUSTING THE EMERGENCY SITUATION SURCHARGE?

As market conditions are continuously evolving with the ongoing COVID-19 situation, the Emergency Situation Surcharge (ESS) will be adjusted effective May 24^th, 2020.

The ESS adjustment reflects the changing dynamics in the market and the ongoing challenges to securing available air capacity. The adjusted ESS charge will reflect the peak cost levels on different trade lanes as opposed to having one standard global charge.

Furthermore, the charging mechanism will change from a charge per shipment to a charge per kilogram (kg) in order to maintain a more gradual pricing model.  

Please note that the ESS is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation *.

Below, you will find the details for the adjusted surcharge per origin and destination combination (charge in ZAR per KG):

IN WHAT CIRCUMSTANCES WILL THE SURCHARGE APPLY?

The Emergency Situation Surcharge will continue to be applicable to all Time Definite International (TDI) shipments.

The ESS will not be applicable to Day Definite International (DDI – road) or Time Definite Domestic (TDD) shipments. Life Sciences and Healthcare customers and DHL Medical Express (WMX) shipments continue to be exempt from the ESS.

We kindly ask you to ensure that your invoice approval cycles and processes have been updated accordingly, to avoid any delays.

LATEST NETWORK UPDATES

Please visit the following website for temporary service adjustments in impacted countries where you will also be able to access the latest updates to our Emergency Situation Surcharge: 

https://www.simplydhl.com/covid-19updates

DHL Express is committed to keeping the world moving during these challenging times, and our 100,000+ DHL colleagues across the globe are hard at work to ensure we are well positioned to continue delivering service excellence to our customers.

If you have any questions, please reach out to us at U-BAG EXPRESS Customer Service for more updates on the situation. Telephone +27 11 394 5411 -   0861 11 8224   - info@u-bag.com