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Here are some testimonials from our sister company U-BAG that specialises in sending unaccompanied baggage as general cargo via the airlines. We will be posting testimonials for U-BAG EXPRESS once we have launched the new service and have received recommendations on our new Premium Door-to-Door luggage delivery service.

Morning all!

Our packages arrived this morning and so far everything seems to be in as many pieces as it should be!
Thanks for the great service! I already have and will keep recommending your service to people on our expat groups!

Keep it up!
  • Cloete
    17 Oct 2019

Thank you so much! George has just been here and taken the goods - such a nice chap - please make sure he is aware of how good he was thank you
  • Halina Ellis
    16 September 2019


Thank you very much for a great service. You came highly recommended and did not disappoint!

Have a stunning day,

Kind regards.
  • Kara-Lee Payne
    26 August 2019


Hi Nicole

Thank you so much for your excellent service. We received our boxes today at Cyprus airport. Will definitely recommend u bag to everyone and will contact you in a few months time when we finally move to Cyprus.

Kind regards.

  • Kitsa Vurgarellis
    3 May 2019


Superb service from U-Bag SA. Great communication and more importantly, all my boxes arrived from S.A to Norway as scheduled.

  • Jill Wakeford Jansen
    8 January 2019


Good day Gabby,


A very big THANK YOU for your kind and helpful assistance in sending off our excess baggage. In a country where competent, friendly, efficient and cost effective service delivery had become a rarity, we were very impressed with what we experienced at Airline Express Products. May you and your company go from strength to strength.

All of the very best to you.

  • Maryna Buitendach
    30 November 2018


Hi Nicole,


My experience with your service has been beyond amazing and incredible. Thank you soo much for all that you have done to make this so easy for me. I will recommend you to as many people as possible and will no doubt use your services again in the near future.

Your driver has come and has fetched the 2 boxes. 

Thank you so much!! 

So hopefully the next phase to Toronto Canada will go as smoothly as this has been for 
Take good care always

  • Catherine Palmos
    21 May 2018


Hi Nicole,


Thank you for the very efficient collection of our 2 bags in Johannesburg at Oliver Tambo on 16 November. This confirms that maureen Gibbs and I will be arriving back at Oliver Tambo today at 3:55pm from Kasane Botswana on SAA 8307. Can someone be there to hand our luggage over when we are through customs at international arrivals?

Kind Regards

  • Tom Neser
    23 November 2017


Hi Justin,


As discussed. Below are the contact details of Justus. We have used them for transporting goods for us on our last project in the DRC.

His service is fantastic and sure he will be able to assist with all your transport requirements for your Kenyan projects.

Hope you have a wonderful day further.

Kind Regards

  • Justin Hendren
    23 November 2017


Good day, Kevin


A very belated THANK YOU for making our Ubag experience so seamless. It was a little crazy at the airport, and I don’t think I adequately showed my great appreciation for this personal and professional service. This made our trip so much more enjoyanle. Its a fantastic service!

All the best,

  • Brigit Binns
    22 November 2017


Dear Gabriela,


I hope this email finds you well and having a great week.

Gabriela I just wanted to share some feedback that we received from Cindy and Douglas Lacey recently. They used U-Bags for their excess luggage whilst in South Africa.

U-Bag – and in particular Gabriela – deserve kudos for jobs extremely well done. Our luggage was well taken care of while we were at the safari camps. And after experiencing some of the smaller flights between locales in Africa, we decided that it would be wise to have the luggage transported once again from Tsala to the Intercontinental Hotel – instead of trying to get it on the sardine can that Mango Airlines was flying (the plane was nice, but it was over-filled) from George to Johannesburg. Once again, this time on short notice and for an out of the way route, U-Bag came through with flying colors. The driver picked our baggage up Saturday and drove the 16 hours to Johannesburg to get it to the airport hotel before we arrived on our plane. It was a true life-saver for us.

Thanking you so much for the wonderful service you are providing for our guests and for always excelling at everything in every way, we really do appreciate it.

Hope you have a wonderful day further.

Kind Regards

  • Leanne Dost - Wilderness Safaris
    28 September 2017


Hi Kevin


Just wanted to say thank you. All my goods arrived here in excellent condition. Your service was professional, hassle free and quick! I will definitely use our service again and recommend it to others!

Kind Regards

  • Daniel Nieuwoudt
    20 September 2017


Hi Nicole


Just wanted to thank you for the great service, I received communications throughout the whole transaction and there was no issues at all. Glad to have all our stuff with us now


  • Nicolle
    01 August 2017


Hi there


I just wanted to give you a huge thank you for assisting with moving my personals over to the UK from SA.

I received all items on Friday last week and was seriously impressed with the overall service.

Thanks so much for everything and I will definitely pass on your details.

Thanks & take care

  • Mandy
    26 April 2016


Dear Justus


I would like to bring to your attention the great service that I had received from U bag and in particular the phenomenal Gabriela Miguel last week

Gabriella managed to get my clients baggage collected from her hotel in Barcelona with only an afternoons notice. I am aware that it usually takes up to 3 days to arrange a collection.

Due to the short notice everyone else was panicking as to whether the job would get done but Gabriela was calm and professional as she guided me (a first time user of U Bag) through the procedures.

We managed to get the clients baggage back to South Africa at a fraction of the cost. I have been singing U Bags praises to everyone I come across and hope I will have the pleasure of dealing with U Bag again in the future

Yours sincerely,

  • Danielle Quarrie
    08 March 2016


I recently sent a package to Australia that was too long to post. U-Bag patiently answered all my queries while I made up my mind how to send it. Their quote was much lower than a courier and several removal companies I approached and the box is sent by air rather than ship. Once the package was in U-Bag's hands things happened very quickly and I was kept fully informed of where the package was and how to collect it at its destination. Thanks U-Bag for great service. Read the story on Hello Peter

  • Hello Peter
    26 February 2016


Hi Gabriela


Just want to thank you very much for all the arranging and the cheaper cost for my package collected and sent by you guys.

Thank you thank you thank you. I have just received it. Hope you guys have an awesome day. Many thanks once again. You guys are lifesavers.

Yours sincerely,

  • Tracey Bouwer
    1 November 2015


Hi Gabriela and team,


I just wanted to thank you and the team for the excellent service I have received once again!! 
We have received our items and they are also still in great condition!!

Have a great week.

  • Tys Barnard
    31 October 2015


Hi Michael,


Just to let you know I successfully collected my bags on Friday afternoon, after they landed that morning. I only had to pay approx ZAR 650 for the handling fee and customs charge, so was very happy..

Many thanks for all your help and your quick turn around in getting my things safely here. I will definitely recommend you and Ubag.

Much appreciated,

  • Ella
    25 October 2015


Dear George,


The luggage has been received in NZ by my daughter. Thanks so much for the excellent service we will certainly support you all the way and will recommend you to everybody.

Keep it up

  • Mrs Morrison
    16 October 2015


Dear Justus and team,


A super big thank you for the amazing service over the weekend and the week leading up to Polly's departure. As you know, Polly was found near death, with her legs tied together in the Kliprivier about 2 months ago. She was rescued by CLAW (Community Led Animal Welfare), whom have worked hard at rehabilitating her and getting her back to good health. 

Pier Rush, a good friend of mine, based in Cape Town fell in love and had been following her story from the very beginning almost immediately having decided to adopt her. We've had quite a run around to try and get her to Cape Town, until I remembered that U Bag had an air division for domestic animals. From the word go, the service we've received from yourselves has been outstanding! 

Thank you so much for your patience and expertise. It really has been a breeze dealing with yourselves and most importantly, Polly arrived safely in Cape Town at her forever home safe and sound...

I will definitely be in touch for any other dogs, we may need to fly and I will be singing your praises far and wide!!!

  • Taren Voss
    12 October 2015


Dear Michael


Just a big thank you note to let you know that we received the parcel on Thursday, the day after my arrival in Melbourne.  The parcel was as it was when forwarded by your company.

Our daughter was utterly pleased to receive it in good condition. May I just say a very big thank you and  to all of those in your company who helped get the precious books on the road and delivered so quickly. 

Many sincere thanks,

  • Mrs. Janet E Harber
    08 September 2015


Hi Sean


Thank you so much for getting all our boxes safely to our home in Sweden. The effective service from You has been amazing. It will be easy to recommend you as a company to anyone seeking to transport stuff from one country to another. You have been utterly proffesional as well. Please pass on our gratitude to the Swedish component as well. I do not have their email address so cannot do so myself.

Keep well and keep up the great job. 

Kind regards

  • Allan and Anita Sutherland
    02 August 2015


Hi Gabriela


I just wanted to let you know that today I fetched my box you sent out to Auckland NZ! The box looked like you had just sent it, as it was in perfect condition.

So many thanks to you and to U-BAG for the excellent service you have provided to me. 

I will highly recommend you. 

It is nice that with so many businesses being criticized in South Africa you have shown that great service is still available. 

Kind regards

  • Susie Orchard
    05 May 2015


Good Afternoon Michael,


I take it that you are well. I just want to thank you for all the good service that you have provided me in sending my parcels to my sister in Canada. They received all their items intact and in order. Again many thanks. I will definitely be doing business with you again.

  • Paddy
    20 April 2015


Hi Michael,


Sorry we haven't sent this mail earlier but things have been a bit hectic getting settled here in the UK. Just want to say thank you so much for all your help and services, we are very pleased with the quick and helpful services we got from both you and U-bag and very happy that our boxes arrived safely and so soon from SA. Thanks again.


Keep well
Kind Regards,

  • Michelle & Kyle Barry
    24 March 2015


Hi Mike,


Just a quick message to say thank you for all your help and the good service. My baggage arrived on Friday all in good condition.


Will definitely recommend U-Bag to friends and family in the future.


  • Hein Kok
    24 February 2015


Good morning Gabriela,


I wanted to thank your for the excellent service from U-Bag. My excess luggage was delivered this morning, literally 5 days after my departure.


If I ever need to send across any excess luggage to any where else in the world, I'll definitely look into using your services again.

Thanks again so much.

Kind Regards

  • Sade Giliberti
    03 March 2015


Good day


I would like to compliment you on a wonderful very helpful Gabriela Miguel. I was in a predicament as my son was finishing at Rhodes University and he had four years of goods that he had to bring home and as he was flying it was impossible. My daughter works for a travel agency told me about U-Bag. I sent the email on the website and it was minutes and Gabriela contacted me. From then on we have been liasing with regards the bags to Johannesburg. She has been extremely helpful and I appreciate all her help as unfortunately in this country service is a bad word there is no such thing as good service.


I feel I wanted to bring this to your attention as people always complain and never gives compliments and Gabriela is really an asset to your company. I have told many people about U-Bag (they were not aware of this service) and I will give them Gabriela's email address.

Once again thank you so much Gabriela and U-Bag. 

I hope you all have a very Blessed Christmas and a Prosperous 2015.


  • Linda Brugman
    18 December 2014


Good day Sean


I sent my package the same day as my flight. It landed in Cyprus 1 week later with no issues whatsoever.


I would like to take this opportunity to sincerely thank You for your support in the entire process of repatriating the remains from JHB to Cairo. All the `extra` help you gave us, means alot to me and the bereaved family.

The remains has arrived safely in Cairo for which I am extremely thankful and just wish to once again thank you for everything you did.


  • Marlon Marais
    03 November 2014


Dear Michael,


I just wanted to write a quick note to thank your team AND Mark from Jetta Express in Australia, for the professional and efficient manner in which our shipment was handled. We truly appreciate that both depots went out of their way to offer superb customer service. I will not hesitate to recommend your service or to use you again in future as my preferred excess luggage and freighting handlers.

Warm regards

  • Izelle Barnard/ (BEHR) - Warwick, QLD, Australia
    07 November 2014


"I contacted Ubag following horrendously expensive quotes from anyone else. At the point where I was going to give in and pay an exorbitant amount I found Ubag. They were extremely quick to give me a quote, their customer service is top-class and the level of professionalism throughout the company is exceptional!


I sent my package the same day as my flight. It landed in Cyprus 1 week later with no issues whatsoever.


Extremely smooth process and I would recommend them ANY DAY over anyone else for sending larger consignments anywhere.


Kind regards

  • Tim K
    12 August 2014


Hi Michael,


I have received my bag - completely hassle free and extremely fast! I am so impressed with the efficient service from U-bag i will definitely recommend you.

I have a question regarding a further package - My folks would like to send me another box with a few more of my personal items which would include a couple of my small kitchen appliances (smoothie maker and a george forman grill)- would this be allowed? what items would NOT be allowed

Thank you again for the excellent service 

Kind regards

  • Lindsay Pierce
    19 May 2014


Good day Justus,


You don’t know me, but I’m a very satisfied customer & would like to compliment you on the efficiency, helpfulness & friendliness of your staff, particularly one Gabriela Miguel. We were planning on relocating to Calgary, Canada (where I am mailing from), to join my youngest daughter & family to share time which has been lost over the past 13 years. This was a major decision, as it meant selling up all our worldly possessions in Cape Town. However, there were various trinkets & memorabilia which we felt strongly about taking with us & with this in mind, we contacted your firm to enquire as to how best & most economically to achieve this. We were fortunate to be referred to Gabriela, whom I found, not only to be extremely knowledgable, but also sympathetic to our cause & prepared to go the extra mile to make our transition as pleasant, cost effective & stress free as possible. I was on the blower to her on numerous occasions with queries & questions & she always had the time of day to answer & advise as if I was the most important person in the world. I would like to commend Gabriela for her thoughtfulness, professional attitude & assistance – if all service providers had people of this calibre in their employ, life would be that much more pleasant for all concerned. Please thank her for us & congratulate her on her exemplary performance. Good luck to you and your Company for the future & enjoy a blessed Christmas. 

Kindest regards,

  • John & Annette Barratt
    04 December 2013


Dear Gaby,


Sorry to have taken so long to write. Our suitcase arrived as we did, and the door to door delivery was excellent. The fact that your people secured it with straps was fantastic and everything arrived in one piece. Gaby, we could not have asked for better service, for which we thank you very much indeed. We will certainly be recommending you to friends who are planning similar transfers to the UK. 

Kindest regards,

    08 December 2013


Hi there,


Just wanted to say "thank you very much" for the transport of my excess baggage from Cape Town to Nice which arrived on Monday. Everything went swimmingly and I'm truly impressed with the service that was offered together with the shrink wrap on all the bags as well as the constant up to date information.

Very refreshing.

  • Amanda Cruise
    10 October 2013


Dear Sean and John,


I received my bags at 2pm today. I would like to thank both you and John for a seamless stress free transportation of my bags from Dublin to Cape Town!

You have been wonderful, Sean, answering my mails promptly and keeping me in the loop. John, as always it is a pleasure dealing with Emerald freight where everything ran smoothly, my bags were picked up promptly and sent efficiently back to Cape Town with little fuss and no problems!

Thank you again and I will be in touch next year in May when I fly back to Ireland, and the whole process starts all over again! 


Warm regards,

  • Barbara
    03 October 2013


Hi Justus,


Thanks a lot , Yes Sean has been very helpful throughout this process. I wish to thank you and the team on your efficient handling of our cargo.


Kind Regards

  • Yuraisha Chavan
    Marketing Manager - Rockjumper Birding Tours
    08 August 2013


Hi Gabriela & U-Bag Team,


I am really glad to inform you that all of my baggages shipped by you had safely reached Calcutta, India within 4 days of time from the actual booking date in Johannesburg. Actually it was booked on the same flight through which we travelled and we got the call from Emirates Airlines Cargo office on very next working day.


The condition of the baggages were excellent and we are really impressed by the services of U-bag and the assistance provided by all of your executives. On behalf of me & my family please accept my heartful thanks to U-bag for such a lovely & hassle free service. I will look forward to work with your organisation in future as well.


Thanks Again!!!



  • Sushmit Basu
    IBM India Pvt. Ltd.
    08 August 2013


U Bag rocks!!


I want to take this opportunity to thank U BAG for their incredible service, I am so impressed by the professionalism and the speed at which my containers arrived in the UK. 


A pleasure to deal with U BAG, should I move anywhere in the world, U BAG will be my only choice of movers. Dynamic service from the first phone call to the delivery of the containers.


THANK YOU to all concerned.


Kind Regards

  • Sandy Klette
    14 March 2013


Good day Gabriela


Just a short note to thank you for your excellent service. Our luggage arrived in Pretoria yesterday – 2 days earlier than our deadline.


We’ll definitely recommend U-bag to friends and colleagues!


Kind regards

  • Lyndsay Jackson
    14 March 2013


Renier & Hoon ...


I want to thank you for helping arrange handling of our excess baggage. 


The bags were waiting for us at Federal Air when we landed here in Joburg this afternoon, and it was extremely convenient.


The bags were in perfect condition, well protected with plastic wrap, and we found everything just as we left it.


Hoon ... thanks for recommending U-Bag. You were right ... this was perfect for our situation, where we wanted to leave some of our baggage behind while we went to Kruger.


Renier ... thanks for your help. This was just what we wanted, and everything was done professionally and per plan.


And ... we had a great time in Kruger. Just fantastic ...


Thanks to all,

  • Tim & Carmen Busing & family
    03 January 2013


Dear Sean,

I would like to take this opportunity to compliment you on the excellent service I have received from one of your staff members, namely, Johan Benade. 


This is the 3rd time I have used U-Bag, and I have only had good service both from U-Bag in SA and your agents locally and overseas ( London and Dublin). 


This time, from the moment I booked my bags with Johan, while I was away and now upon my return I have only had the best attention from Johan. All my emails were answered immediately and all my requests attended to with the utmost speed, efficiency and professionalism. 


Johan is indeed an asset to your company and I do hope that he receives the recognition from Management that he deserves. 


I will be returning overseas next year and will happily be using your services once again.


Thank you and best wishes,

  • Barbara Kahn
    26 October 2012

Dear Gabriela,

We just wanted to thank you and your team for all your help in getting our stuff over to Oz. We collected our 3 boxes from Quantas freight on Friday last week, no hassles and no fuss.

Many thanks for all your help in making that part our move so much easier. I will definitely be recommending you guys to all friends and family planning to make the move in the future.

Much appreciated,

  • Brent & Cara Lee
    28 September 2012

Dear Gabriela,

Thank you for a most professional service – from start to finish
Please forward this to your supervisor as the combination of professionalism, friendliness good communication and efficiency is tops and hard to find wrapped up in one person!

Kind regards

  • Lu-Marie Sobey
    05 September 2012

Dear Gabby,

On behalf of the Proteas Management and Squad, I just want to say a BIG BIG thank you for the efficient way in which you executed the arranagements what a pleasure dealing with a company that is so super efficient!

Thanks so much Gabby! 

  • Michele Schmidt - Manager: Logistics and Travel
    Cricket South Africa (NPC)
    08 July 2012

Dear Justus,

I would like to thank you on behalf of all the directors at Boogertman + Partners for all the trouble

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